Frequently Asked Questions

Everything you need to know about TeeMetrics. Can’t find what you’re looking for? Email us at hello@teemetrics.com.


Getting Started

How quickly can I get set up?

Most courses are live within 24 hours of signing up. There are no integrations, no software installations, and no IT projects required. We configure your comp set and start collecting market data on your behalf — you just log in and start seeing your market.

Do I need to integrate TeeMetrics with my tee sheet software?

No. TeeMetrics collects publicly available data directly from booking channels — your own listings and your competitors’ — so no integration with your tee sheet, PMS, or any other system is required. You don’t need to change anything about how you currently operate.

What is a comp set, and how do I choose mine?

Your comp set is the group of competitor golf courses you want to benchmark against — typically 3 to 5 courses in your local market that you consider your primary competition.

When you sign up, we work with you to identify the right comp set based on your market, pricing tier, and course type. You can update your comp set at any time, and Starter plan customers can track up to 5 competitors. Plus and Managed plans include additional flexibility.

Is there a free trial?

We don’t offer a self-serve free trial, but we do offer a demo where we show you live data from your actual market before you commit. Book a call and we’ll walk you through what TeeMetrics sees about your comp set right now.


The Product

How does TeeMetrics collect competitor data?

TeeMetrics monitors publicly available pricing, availability, and booking data directly from golf booking channels — including course websites, GolfNow, TeeOff, and Supreme Golf. We check these channels every 12 minutes so you always have a current picture of what your market is doing.

No access to your competitors’ internal systems is required — we only collect data that is publicly visible to any golfer trying to book a tee time.

Which booking channels do you monitor?

Channel coverage depends on your plan:

  • Starter & Plus: Golf course website and GolfNow
  • Plus add-on: TeeOff and Supreme Golf available individually ($49/mo each) or as a bundle ($89/mo)
  • Managed: All four channels included — golf course website, GolfNow, TeeOff, and Supreme Golf
What is the Rate Recommendation Engine?

The Rate Recommendation Engine analyzes live comp set pricing, demand signals, slot utilization, and booking pace to generate specific rate recommendations by tee time slot. Instead of guessing what to charge this Saturday morning, you get a data-backed suggested rate based on what your market is actually doing.

Rate recommendations are available on the Plus and Managed plans.

How does demand forecasting work?

Our demand forecast uses booking pickup trends, historical pace data, weather-adjusted occupancy projections, and comp set fill patterns to give you a 7-day forward view of expected demand. You can see projected revenue, compression flags when demand is building faster than expected, and pace vs. same time last year — all before the demand has peaked and the window has closed.

Demand Forecasting is available on the Plus and Managed plans.

What is slot utilization and why does it matter?

Slot utilization measures how efficiently your tee time slots are being filled relative to their capacity. A twosome booked into a foursome slot is 50% utilization — and that lost revenue can never be recovered once the round is played.

Most courses have no visibility into this pattern until it’s too late. TeeMetrics surfaces utilization trends so you can identify where you’re consistently underselling capacity and take action before the revenue disappears.

What do RevPAR, ADR, and OCC mean in a golf context?

These are standard revenue management metrics adapted from the hotel industry:

  • RevPAR (Revenue Per Available Round) — total revenue divided by total available tee time slots. The single best measure of overall revenue performance.
  • ADR (Average Daily Rate) — the average rate charged per booked tee time across a given period.
  • OCC (Occupancy) — the percentage of available tee time slots that were actually booked.
What is the AI Operator Summary?

The AI Operator Summary is a weekly digest — available on Plus and Managed plans — that synthesizes your market data into plain-language recommendations. Instead of logging in and interpreting dashboards yourself, you get a clear summary of what happened in your market last week, what opportunities you may have missed, and what to watch for in the week ahead.


Plans & Pricing

What’s the difference between Starter, Plus, and Managed?

Starter ($149/mo) gives you comp set benchmarking — you can see how your rates and occupancy compare to up to 5 competitor courses, with weekly reporting delivered to your inbox.

Plus ($449/mo) adds live rate monitoring every 12 minutes, rate recommendations by slot, demand forecasting, channel distribution insights, and the AI Operator Summary.

Managed ($1,999/mo) is a fully done-for-you service. A dedicated revenue manager handles your pricing and channel management, updates your listings, and meets with you weekly.

Are prices billed monthly or annually?

Plans are billed annually, which includes a meaningful discount compared to a month-to-month rate (Starter saves $180/yr, Plus saves $600/yr, Managed saves $2,400/yr). If you’d like to discuss monthly billing, reach out to us at hello@teemetrics.com.

Can I upgrade my plan later?

Yes. You can upgrade from Starter to Plus or from Plus to Managed at any time. Contact us at hello@teemetrics.com and we’ll sort out the proration.

What are the add-ons and who are they for?
  • Secondary Comp Set ($129/mo, all plans) — monitor up to 5 additional competitor courses beyond your primary comp set.
  • TeeOff monitoring ($49/mo, Plus only) — adds TeeOff channel coverage to your Plus subscription.
  • Supreme Golf monitoring ($49/mo, Plus only) — adds Supreme Golf channel coverage.
  • All Channels Bundle ($89/mo, Plus only) — TeeOff and Supreme Golf together at a discounted rate.

Data & Privacy

Is my data shared with my competitors?

No. Your account data, usage patterns, and any information specific to your course are never shared with other TeeMetrics customers or with your competitors. Any benchmarking data used in aggregate reporting is fully anonymized.

What data does TeeMetrics collect about my course?

TeeMetrics collects publicly available pricing and availability data from your course’s listings on major booking channels — the same data any golfer can see when searching for a tee time. We do not access your internal booking system, reservation data, or any non-public information.

Where can I read your Terms & Conditions and Privacy Policy?

Both are available on our website:


Support

What support is included?

All plans include standard support via email at hello@teemetrics.com. We’re available Monday through Friday, 8am–5pm CT.

Managed plan customers also receive a dedicated revenue manager, twice-weekly analysis, a weekly 30-minute strategy call, and a quarterly strategic review.

What if I have a question that isn’t answered here?

Email us at hello@teemetrics.com or call us at 903-771-6449. We’re happy to answer any questions before you sign up.


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Contact

hello@teemetrics.com
903-771-6449
Dallas, Texas

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